🛠️ Claim & right of complaint
I have not received my package?
If you unfortunately haven't received your package, because it has gotten lost during transit, the pickup point can't find it, or the tracking shows it as delivered, we would be happy to investigate further. Please contact our customer service team a
My order arrived damaged
Of course, it is very unfortunate to receive your package damaged, and we would very much like to assist you. In such cases, please use our QR code on the claim form that arrives with your package, or you can go directly to our claim portal here with
Missing item / incomplete order
We sincerely apologize that a part of your order is missing. We would be happy to assist you in the best possible way, either by sending a replacement package or refunding the money. If such an issue occurs, please use the QR-code on our claim form o
Right of complaint
You have a 2-year right of complaint from the day you receive your order. If something unfortunate happens, you are of course more than welcome to contact us a [email protected]. To assist you in the best possible way, we kindly ask that you p