My order arrived damagedUpdated 4 months ago

Of course, it is very unfortunate to receive your package damaged, and we would very much like to assist you.

In such cases, please use our QR code on the claim form that arrives with your package, or you can go directly to our claim portal here within 3 working days after receiving the order and include the following pictures of the damaged products and packaging:

· Clear pictures of the products that have been damaged.
· Pictures of the packaging, including the front and back of the parcel.
· Pictures of the parcel’s corners.
· Pictures of the internal protection.
· A legible picture of the shipping label.

We will review your case as soon as possible and check whether we can offer a replacement or a refund.