🙌 Questions about your order
How do I cancel my order?
To cancel your order, please contact our customer service team at [email protected] Please include your order number and the reason for cancellation in your message. Orders can only be cancelled before they have been dispatched. If your order
Can I change an item in my order?
You can only change item(s) until we have shipped your order. The item(s) need to have the same price or lower as the one you wish to change. The system does not allow the payment to exceed the amount you have approved. Please write to hello@posteran
Do you offer exchanges?
Unfortunately, we are unable to offer exchanges. However, you are welcome to return your items and place a new order for the desired item(s). However, we are committed to ensuring customer satisfaction. If you receive a damaged or incorrect item, ple
When can I expect my order to be shipped?
Our production time can take up to 3 business days, depending on the size and complexity of your order. However, we always strive to ship your order as quickly as possible. Our production team is closed on the weekends. You can read more about our de